At Mind Rewire, your trust is our responsibility. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website, use our services, or purchase tools like UNTANGLE.

By using our platform, booking sessions, or contacting us, you agree to the terms in this policy.

What We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, location, age group (especially during session intake)
• Service Information: Session preferences, notes from intake forms, goals, areas of concern
• Payment Details: Only processed via secure third-party gateways (we don’t store card info)
• Website Usage: Device data, IP address, and cookies for experience optimization
• Product Interaction: If you use digital versions of UNTANGLE or sign up for newsletters, we may store interaction data

How We Use Your Data

• To schedule and personalize therapy or coaching sessions
• To deliver emotional wellness products or downloadable resources
• To improve website experience and recommend relevant content
• To send appointment confirmations, support communication, or updates
• To provide access to self-help tools and emotional wellness material

We do not sell or rent your personal data.

Confidentiality in Therapy

All session-related data is strictly confidential and used only by assigned professionals at Mind Rewire.
Confidentiality may be broken only in situations involving:

• Risk of harm to self or others
• Legal obligations or court orders

Cookies and Tracking

We use basic cookies to enhance your browsing experience, monitor site performance, and support analytics.
You can disable cookies through your browser settings without affecting session access.

Third-Party Tools

We may use trusted third-party platforms (e.g., Calendly, Razorpay, Google Workspace) for:

• Booking and scheduling
• Secure payment processing
• Newsletter management

All tools comply with privacy standards and only access data required to function.

Data Retention

We retain your personal data for as long as needed:

• To provide ongoing services
• To meet legal, accounting, or reporting obligations
• To enhance future therapeutic continuity (unless you request deletion)

Your Rights

You may request:

• Access to your stored data
• Correction of inaccurate information
• Deletion of data (where legally permitted)
• To opt-out of marketing communications

Send your request to support@mind-rewire.com

Data Security

We use secure servers, encrypted storage tools, and session-level data protection protocols.
While no system is 100% secure, we regularly review our security practices and limit access to trained staff only.

Policy Updates

We may update this policy to reflect service changes or regulatory updates.
The revised version will carry a new “Last Updated” date and be published here.

Contact Us

If you have any questions about this Privacy Policy, your rights, or our data practices, please contact us:

Email: support@mind-rewire.com
Website: www.mind-rewire.com